Business Details
Emergency
services
Your Trusted GP Practice in Billingham
Melrose Medical Centre is a dedicated healthcare provider based in Billingham, Stockton on Tees, serving the local community and surrounding villages. Established with a commitment to accessible, patient-centred care, our team of experienced professionals includes two general practitioners, a practice nurse, healthcare assistants, and administrative staff. We offer a comprehensive range of services, from routine consultations and chronic disease management to immunisations and minor surgical procedures. Our practice prioritises timely access to care, with telephone consultations and online appointment booking available to enhance convenience for patients. We adhere strictly to data protection regulations, ensuring patient confidentiality while collaborating with health professionals to deliver coordinated care. With a focus on continuous improvement, we actively seek patient feedback to refine our services and maintain high standards of clinical governance.Our affiliation with the Hartlepool and Stockton Clinical Commissioning Group supports our commitment to integrating local healthcare initiatives. The practice operates from modern facilities with disabled access, offering a welcoming environment for all patients. We maintain transparent communication regarding policies, including emergency procedures and data usage, to foster trust and informed decision-making. Through partnerships with community health services, we ensure seamless referrals for specialist care when required. Our team's expertise spans diverse medical fields, including cardiology, dermatology, and women's health, enabling tailored care for individuals and families.
Services
GP Consultations
Chronic Disease Management
Immunisations
Minor Surgery
Health Checks
Telephone Consultations
Home Visits
Smoking Cessation
Contraception Services
Phlebotomy
Highlights and features
- We provide timely access to GP consultations within 48 hours
- Our team includes GPs with specialist interests in cardiology and dermatology
- We offer online prescription ordering and appointment booking systems
- Our practice maintains strict data protection compliance for patient confidentiality
- We operate from accessible premises with modern facilities
What people say
Easy telephone access
Punctual appointments
Knowledgeable staff
Modern facilities
Effective care
Services
GP Consultations
Our general practitioners offer comprehensive consultations for acute and chronic health conditions. Patients can book face-to-face or telephone appointments with options for urgent same-day access. The service includes health assessments, treatment plans, and specialist referrals when necessary.
Chronic Disease Management
We provide structured care for patients with chronic conditions like diabetes, asthma, and hypertension. This includes regular monitoring, medication management, and lifestyle advice tailored to individual needs. Our nurses conduct specialist clinics to support ongoing condition management.
Immunisations
The practice offers routine and travel immunisations, including annual flu jabs and pneumonia vaccinations for at-risk groups. Our nurses administer vaccines following thorough health assessments to ensure patient safety and appropriate protection.
Minor Surgery
We perform minor surgical procedures including joint injections and wound management. These services are available through GP referral, with appropriate pre-procedure assessments and post-operative care instructions provided by our clinical team.
Health Checks
Our practice offers cardiovascular risk assessments, smoking cessation support, and general health screenings. These services aim to identify potential health issues early and promote proactive lifestyle changes to improve long-term wellbeing.
People
Dr Ibrahim Awad
General Practitioner
MB.ChB, MRCOG, PGDipCard with special interests in obstetrics, gynaecology, and cardiology. Provides patient care during Tuesday and Friday morning and evening clinics.
Dr Nancy Goddard
General Practitioner
BMBS, MRCGP, DRCOG, MRCP qualified with expertise in dermatoscopy. Conducts clinics on Tuesday and Wednesday mornings and afternoons for comprehensive patient care.
Lynn Kett
Practice Nurse
Specialises in asthma, diabetes, and immunisations. Available for health checks and vaccinations during extended weekday hours to accommodate patient schedules.
Dahlia Abdulla
Practice Manager
BSc qualified business professional overseeing practice operations. Ensures efficient service delivery while maintaining compliance with healthcare regulations and patient care standards.
Questions
How do I book an appointment?
Contact us on 01642 553055 during opening hours or use our online booking system for standard appointments.
What emergency services are available?
For life-threatening emergencies call 999. Outside hours contact NHS 111 for urgent medical advice.
Can I order repeat prescriptions online?
Yes, our online system allows prescription requests with 48 hours processing time for standard medications.
How does the practice handle patient data?
We comply with GDPR regulations, sharing medical records only with authorised healthcare professionals involved in your care.
What services require GP referral?
Specialist services like counselling, weight management, and certain vaccinations require initial GP consultation for referral.
Are home visits available?
Home visits are provided for patients unable to attend the surgery, with urgent requests prioritised before 10am.
