Business Details
Your Local NHS GP Practice in Orpington
Knoll Medical Practice is a dedicated healthcare provider serving the Orpington community from our modern facility at Orpington Health and Wellbeing Centre. With a team of experienced GPs and healthcare professionals, we offer comprehensive primary care services including routine consultations, chronic disease management, vaccinations, and preventive health checks. Our practice prioritises patient-centred care, maintaining high standards of professionalism and confidentiality while embracing digital innovations like online appointment booking and secure messaging platforms.We work collaboratively with local NHS services to ensure seamless care pathways for our patients, supported by clear communication protocols and robust data protection measures. Our commitment to continuous improvement is reflected in regular patient feedback initiatives and adherence to national clinical guidelines.
Services
Online Consultations
Vaccinations
Blood Pressure Checks
Chronic Disease Management
NHS Health Checks
Travel Advice
Contraception Services
Wound Dressings
Learning Disability Support
Social Prescribing
Highlights and features
- We offer online appointment booking and digital prescription requests through multiple platforms
- Our practice provides comprehensive chronic disease management programmes
- We maintain strong partnerships with local NHS services for coordinated care
- Our facility features full disability access and communication support systems
- We implement secure digital health record systems for efficient patient care
What people say
Kind and caring staff
Easy to understand explanations
Professional and knowledgeable
Excellent follow-up communication
Well-organised practice
Services
Online Consultations
Our digital consultation platform enables patients to submit non-urgent medical requests electronically. This service supports medication queries, administrative requests, and clinical advice through secure messaging systems. Patients receive responses within two working days for medical issues and five working days for administrative matters, with appropriate triage to in-person appointments when necessary.
Vaccinations
We provide comprehensive vaccination services including routine childhood immunisations, annual flu jabs, and travel vaccinations. Our programme follows NHS guidelines for schedule adherence and includes catch-up programmes for missed vaccinations. Travel vaccine recommendations consider destination-specific health risks and individual patient factors.
Chronic Disease Management
Our practice offers structured management programmes for chronic conditions like diabetes, asthma, and cardiovascular disease. These include regular monitoring appointments, personalised care plans, and patient education resources. We coordinate with specialist services for complex cases and maintain electronic health records to track treatment progress and outcomes.
NHS Health Checks
We conduct comprehensive health assessments for patients aged 40-74 to identify cardiovascular disease risks. These checks include blood pressure measurement, cholesterol testing, and lifestyle risk factor evaluation. Results inform personalised prevention strategies to reduce stroke, heart disease, and diabetes risks through targeted interventions.
Social Prescribing
Our social prescribing service connects patients with non-clinical community resources to address social determinants of health. Link workers assess individual needs and facilitate access to local support groups, exercise programmes, and mental health initiatives. This holistic approach improves overall wellbeing through community engagement and social support networks.
Questions
How do I book an appointment with my GP?
You can book appointments through our online systems (Accurx, Patchs, SystmConnect), by phone during opening hours, or via the NHS App. Urgent cases are prioritised appropriately.
What online services are available?
We offer online prescription requests, appointment booking, medical record access, and secure messaging through multiple digital platforms for non-urgent matters.
How do I request a repeat prescription?
Repeat prescriptions can be requested through our online systems, using the NHS App, or by submitting a paper request at reception during opening hours.
What should I do in a medical emergency?
For life-threatening emergencies call 999. For urgent but non-life-threatening issues use NHS 111 online or by phone for immediate medical advice.
How does the practice handle patient feedback?
We actively seek patient feedback through regular surveys and the Friends and Family Test. Formal complaints can be submitted in writing or via our online portal for prompt resolution.
What accessibility features are available?
Our facility includes wheelchair access, hearing loop systems, and accessible toilets. We provide information in alternative formats and can arrange interpreter services when needed.
