Business Details
Your Trusted NHS GP Practice in Plymouth
We are a city-centre family practice providing comprehensive general practice and family medical services. Our multidisciplinary team includes three GP partners, five salaried GPs, paramedics, dedicated nursing staff, and healthcare assistants. Established to address inner-city healthcare needs, we prioritise universal access to high-quality services based on clinical need. As an educational practice affiliated with Plymouth University Peninsula Medical School, we train future clinicians while maintaining active involvement in medical education, research, and community health initiatives.Our services span acute and chronic disease management, vaccinations, minor surgery, physiotherapy, and specialised clinics for women's health, mental health, and chronic conditions. We operate with extended access hours and maintain strong partnerships with local NHS trusts to ensure holistic patient care.
Services
General Practice
Vaccinations
Minor Surgery
Physiotherapy
Chronic Disease Management
Women's Health
Mental Health Services
Travel Clinic
Prescription Services
Health Checks
Highlights and features
- We offer 25+ years' experience in inner-city primary care
- Our team includes specialist GPs with interests in women's health and addiction medicine
- We provide same-day telephone triage and urgent appointments
- Our practice is an official NHS training site for medical students and professionals
- We maintain extended access hours including weekday evenings
Services
General Practice
Our core general practice services provide comprehensive primary healthcare for patients of all ages. We offer routine consultations, health assessments, and ongoing management of medical conditions. Patients can access both face-to-face and telephone appointments with our experienced GPs through our structured triage system.
Vaccinations
We provide essential vaccination services including routine childhood immunisations, travel vaccines, and seasonal flu jabs. Our experienced nursing team ensures safe administration and proper documentation of all immunisation programmes in line with NHS guidelines.
Minor Surgery
Our minor surgery clinic offers outpatient procedures under local anaesthetic. Services include lesion removal, joint injections, and treatment for skin conditions. Led by Dr Hamley, our well-equipped treatment rooms support various minor surgical interventions for patient convenience.
Chronic Disease Management
We provide structured care for patients with chronic conditions through regular reviews and tailored management plans. Our services cover diabetes, heart disease, respiratory conditions, and other long-term health issues with specialist nurse support and annual health checks.
Physiotherapy
Our in-house physiotherapy service addresses back pain, joint problems, and soft tissue injuries. Patients can access both GP-referred and direct-booking options with our specialist physiotherapists for comprehensive musculoskeletal assessment and treatment programmes.
People
Dr Andrew Potter
Senior GP Partner
Full-time GP partner since 1996, trained in Bristol with specialist interest in drug addiction treatment. Leads minor surgery services and serves as GP trainer.
Dr Laura Dunn
GP Partner
Six-session GP partner since 2023, specialising in women's health and family planning. Qualified from Plymouth with extensive experience in reproductive healthcare.
Dr Ewan McConnell
GP Partner
Edinburgh-trained GP partner since 2023, focusing on chemical dependence treatment. Completed GP training in Plymouth with ongoing commitment to addiction medicine.
Michelle Boardman
Practice Manager
Practice manager since 2023 with hospital administration background. Holds business management degree from Plymouth University, overseeing operational excellence and staff development.
Dawn Ward
Lead Practice Nurse
Army-trained lead nurse since 2015, specialising in respiratory and diabetes care. Currently pursuing Advanced Clinical Practitioner qualification while managing chronic disease programmes.
Questions
How do I register with North Road West Medical Centre?
Register online via our website if you live within our catchment area. Provide ID documentation and complete household registration. New patients receive health check appointments within a month.
What appointment options are available?
We offer telephone triage, routine appointments, urgent same-day assessments, and enhanced access evening/weekend slots. Patients can request specific clinicians where possible.
Do you provide home visits?
Home visits are available for housebound patients or those too ill to attend. Requests must be made before 10:00am and will be assessed by our clinical team for medical necessity.
How do I order repeat prescriptions?
Submit written requests via our letterbox, post, online portal, or email. Allow 3 working days processing time. Prescriptions can be collected from reception or sent directly to pharmacies.
What services are available for chronic conditions?
We offer annual reviews for long-term conditions including diabetes, heart disease, and respiratory illnesses. Our specialist nurses provide ongoing monitoring and management support through regular clinic appointments.
Are there educational opportunities at the practice?
As a University of Plymouth partner, we train medical students, GP registrars, and healthcare professionals. Patients may encounter students during consultations with appropriate consent and supervision.